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Alex and Austin Conner are the founding partners of The Wag Social along side of their family. With both of them growing up with dogs, they know what it is like to have a dog be a part of the family. Being locals to East Tennessee, they could see how the community and other businesses would benefit from more pet care services, and they wanted to provide a service that would treat each and every animal as if their own.
After both graduating from Carson-Newman University in 2019, the vision of the Wag Social began. After a couple of years researching and consulting, the doors finally opened in May of 2023. Austin and Alex welcomed Tim and Susan Hatch into The Wag family with open arms in July of 2024, and as a group they strive to give your pets all the love and attention that they most certainly deserve.
They dedicate their time to their Son, Jay and English Chocolate Lab, Ernie outside of work. The four of them love spending time with family, being outdoors, and traveling. Alex and Austin have many other ventures in Sevier County, striving to leave a positive impact on their community. They hope that The Wag Social brings you and your dogs as much joy as it does to them.
Tim and Susan Hatch are half the team behind The Wag Social. With a passion for animals and a wealth of experience, they have made significant contributions to the pet care industry.
For 13 years, Tim and Susan owned a grooming business in Lakeville, MN. Their dedication and excellence earned them the title of Best Area Grooming Business each year they operated. Their success in Lakeville set the foundation for The Wag Social, where they continue to provide top-notch services to pet owners.
Tim and Susan have been married since 2010 and share their home with a lively pack of pets: four dogs named Magnus, Hazel, Hocus, and Poppy, and two cats named Dinger and Squeakers. Their love for animals extends beyond their professional life into their personal one.
Outside of their work, Tim and Susan enjoy a variety of activities. They love traveling, exploring new restaurants, and watching movies. Walking their dogs is a favorite pastime, combining their love for pets with their enjoyment of the outdoors.
Tim and Susan Hatch’s commitment to excellence and their genuine love for animals make them standout figures in the pet care community.
Lisa Snynder has over 20 years of experience as a Veterinary Technician Supervisor at a busy six Doctor practice in Florida.
Practically growing up in the veterinary field, she learned a great deal about dog behavior, demeanor, and most importantly learned to recognize symptoms of illnesses and injuries. It was there that her passion for working with animals developed as she cared for sick and injured pets, nurturing them back to health and watching them improve every day. Lisa also grew to be overly empathetic and patient with even the most fearful and nervous pets, helping them to better adjust during their stay.
Over the years she managed and trained new technicians in many different areas – preparing patients for surgery, providing care for critical patients, administering medications and injections, educating pet owners on treatments, post-op care, and much more.
In 2023, Lisa and her family relocated to East Tennessee and she soon after joined the team at The Wag Social. She loves spending each and every day with all the different dogs and getting to know each one of them personally! Lisa is grateful that she can bring her past skills and experiences to help provide the best possible care for day campers and boarding dogs.
When she not hanging out with the pups, Lisa is at home catering to her two cats, Jonathan and Comrade! In her off time, she also loves spending time outdoors- hiking, swimming, or just relaxing with her family.
Lexie Helton is a seasoned professional with a diverse background in customer and guest services, complemented by extensive experience in equine care and management. With over 5 years in customer service and 4 years in guest services, Lexie has honed her skills in providing exceptional care and support to clients and guests, to ensure their needs are met with efficiency and empathy.
Her passion for horses spans two decades, reflecting her deep commitment and expertise in equine care. Lexie’s comprehensive knowledge in this field encompasses various aspects of horse management, training, and welfare, making her a valuable asset in any animal environment.
Beyond her professional life, Lexie is a dedicated wife to her husband, Chris, and a loving mother to their daughter, Charley. Balancing her career and family life, she exemplifies dedication, hard work, and a nurturing spirit in all her endeavors.
Mackenzie Chisholm is a passionate grooming assistant with a keen eye for detail. She has a natural talent for working with dogs and understanding the importance of maintaining a top-notch appearance. With a gentle touch and attention to detail, Mackenzie ensures that each dog looks their best, whether she is prepping a show dog or simply pampering a beloved pet! She brings professionalism and expertise to every grooming session. In addition to her grooming skills, She also offers assistance with other daily tasks and responsibilities, always available to support and enhance the lives of our beloved pets! Overall, she is committed to providing top-notch grooming and care services while forming lasting relationships with your four legged friends. Mackenzie looks forward to pampering and caring for your furry companions!
As a passionate dog groomer, Gabbie has dedicated her career to providing exceptional grooming services to our furry friends. Since starting in the grooming industry in 2017, she understands the importance of maintaining a comfortable and stress-free environment for dogs during grooming visits. She is continually furthering her education to provide the best services possible. Her love for animals drives her to ensure that each dog receives personalized care and attention to meet their unique needs. Gabbie’s goal is to make every dog look and feel their best, leaving them happy and wagging their tails. You can trust Gabbie to provide professional and compassionate grooming for your beloved pets. In addition to her extensive experience with almost all breeds, Gabbie also offers dyes and custom grooms. Ask for Gabbie for all your specialty needs!
With over a decade of experience, Ariel has a true passion for grooming dogs. Ariel loves all sized dogs and cats. She has 3 pups of her own, a bloodhound (Hannibal), a great dane (Mickey), and a french bulldog (Chucky) as well as 2 cats, Buffalo and Mallory. Although she always loves seeing her regular pups, she also loves getting to meet different dogs and understand each one’s unique personality. Ariel started her grooming career in the Knoxville area and then in the fall of 2023, she got started with The Wag Social. Teddy Bear cuts, Standard Poodles, and Doodles are Ariels specialty, but she enjoys grooming all breeds! When she is not grooming, Ariel enjoys hiking, kayaking, and traveling with her husband, Calvin.
